Refund policy
RETURNS & REFUNDS
I want you to truly love your purchase. If something isn’t quite right, I’m here to help.
30-Day Returns
You have 30 days from receiving your order to request a return.
To be eligible for a return, your item must:
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Be unused
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Be in the same condition you received it
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Be in its original packaging
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Include proof of purchase
To start a return, please email:
Please include:
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Your order number
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A brief explanation
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Photos if the item is damaged or incorrect
Returns must not be sent back without contacting me first, as I’ll provide instructions on how and where to return your item.
Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact me within 14 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photographs
Once reviewed, I will arrange either:
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A replacement, or
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A full refund
Missing Orders
If your order hasn’t arrived, please allow the following timeframes before getting in touch:
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UK Standard Delivery: 10 working days
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UK Tracked Delivery: 3 working days
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Highlands & Islands Standard: 12 working days
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Highlands & Islands Tracked: 5 working days
If your order is confirmed as lost, I will arrange a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
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Personalised or custom-made products
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Sale items
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Gift cards
If you’re unsure whether your item is eligible, please email before returning.
Exchanges
The fastest way to exchange an item is to return the original item first. Once your return is approved, you may place a new order for your preferred product.
EU 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be unused, in original condition and packaging, with proof of purchase.
Refunds
Once your return is received and inspected, I will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5 working days.
Please allow additional time for your bank or card provider to process the refund.
If 15 business days have passed since approval and you have not received your refund, please contact:
Questions?
If you have any questions about your order, delivery or returns, please email:
I aim to respond within 1–2 working days.